We love our products and feel confident you will be happy with your purchase. However, if the need arises you may email us at [email protected] to request a return authorization.
- As we are a small business, the customer is responsible for return postage.
- Shipping fees are non-refundable.
- Items must not be washed, worn or damaged.
- All original tags and/or packaging must be attached and intact.
- You must present a valid receipt.
- Sale items are not eligible for return or exchange.
- Items bought in-store can not be returned for a refund by mail and need to be returned in-store.
- Do not send back any items without authorization or that do not meet this criteria as you will not be refunded.
- Swimwear liner must be attached.
- Underwear is a final sale and not eligible for exchange or refund
For purchases made online, you can return or exchange your purchases in store or online within 10 days from the date that the package shows delivered.
Exchanges for online purchases may be completed in store or by mailing back your authorized online return and then placing a new order. We do not do direct exchanges. See how to Mail Back an Online Return for more Information.
We will notify you once we’ve processed your return. Refunds take 2-4 business days after we receive your package. You’ll be automatically refunded on your original payment method. Please remember it can take some time (up to 14 days) for your bank or credit card company to process and post the refund.
If you used a gift card to pay for your online order, the order will refund to the gift card balance.
Mail Back an Online Return
Email us at [email protected] to request a return authorization. Once your return has been authorized, mail your return package back to us with the order number and copy of your receipt included in the package. We will send you an email as soon as your return has been processed. Please keep your tracking number (if applicable).
Our mailing address is:
Returns @ Kiddin' Around
A3-9769 Fifth Street
Sidney, BC V8L 2X1
You can always contact us for any questions at [email protected]
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
If you need to change or cancel your order, please contact us at [email protected] immediately. We cannot guarantee order changes will be able to made after 24 hours after your order has been placed.
All car seats are final sale and cannot be returned or exchanged. This policy is in effect to ensure that these seats have not been compromised in any kind of altercation; whether a minor car accident, being dropped or being compressed under other items in a garage, etc. We take the safety of your children very seriously and will not risk compromising your child's safety with a car seat that has already been removed from the store. Should your car seat have a defect you must contact the manufacturer's customer service as it is their discretion on how the problem will be rectified and we will only take back a car seat if advised to do so by the manufacturer.